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Help centre.

We want you to have the most pleasant shopping experience with us. For questions regarding our products or policies, you may refer to the frequently asked questions or contact us directly at

  • How big is a Grin Family? Can it fit in a studio apartment or office pantry?
    Grin Family was specifically designed for urban dwellers in mind. Measuring at L60*W36*H100cm, you can grow up to 48 compatible herb and microgreen plants at any one time. If you are in a studio apartment, make sure you're comfortable with having the grow lights on at full intensity for at least 6 hours daily to ensure the healthiest and fastest plant growth. You can easily customize the light cycle to suit your daily routine at a click on the button on the remote control.
  • Where should I set up my Grin Family?
    You can set up the Grin Family anywhere in your home as long as there is a power outlet and in an indoor environment without much temperature and humidity fluctuations to ensure healthy plant growth. Thanks to its built-in LED grow lights, there is no need to place it near a window or sunny spot in the room. Please keep in mind that you need to add water weekly and clean the unit every 4 to 6 months.
  • How do I set/adjust the light?
    A comprehensive English remote control is included with every set purchase. By a simple click on the button, you can select the grow lights to run on either 6 hours on and 18 hours off, 12 hours on and 12 hours off or 16 hours on and 8 hours off cycle each day. To reset the timer, simply turn off the grow lights and turn back on again. You can also select to turn on/off grow lights at individual tier.
  • Do I need to assemble the parts?
    Not at all! The hydroponic system is delivered to you fully assembled. Just sow your seeds into the growing medium, fill up the reservoir with well-mixed nutrient solution, plug into a power source and you're good to go!
  • How much water does Grin Family use?
    The base reservoir unit can hold up to 25 litres or 6.6 U.S. gallons of nutrient solution. There is a clear window to display current water level in the reservoir. After you've added plant food for the first time, we recommend topping off weekly with water and dissolved plant food to maintain a consistent balance of nutrients for healthy plant growth.
  • How much energy do the grow lights use? What is the monthly cost?
    The energy draw for all lights operating simultaneously is 130W on average, that is approximately 70kWh per month on a daily 18 hour light cycle. Depending on the electricity tariff rates offer by your utility provider in your country, it could be paying just a few dollars more per month on your usual bill due to minimal usage increases.
  • How long does shipping take?
    We usually process and ship out orders within 1 to 3 business days based on in-stock availability. For Singapore domestic deliveries, our delivery partners' SLA are normally within 2 to 3 business days approximately during non-peak periods. You will be provided with tracking information once your order has been picked up by our delivery partner, so you will know exactly where it is while in transit.
  • Can I schedule the date and time of delivery for my order?
    Unfortunately, we are unable to support the scheduling of specific delivery dates and times at the moment. To ensure a seamless and timely experience to receive your order, kindly make time to be available or arrange for someone else to be present at your delivery address around the estimated date of delivery.
  • I received my order but it has missing items or has the wrong parts...
    Don't worry, we can help! Just reach out to our Grins Excellence team with the contact form below to submit any issues with your order and we'll assist you promptly.
  • My order is already in transit/on the way to me, can I cancel the delivery?
    Unfortunately you could not cancel the order once it has been shipped out from our fulfilment warehouse. Before raising for a return refund request, appreciate you can reach out to discuss with our Grins Excellence team after the parcel has been delivered to you.
  • Does a 100% carbon neutral delivery cost more?
    Not at all! Our 100% carbon neutral deliveries come at no additional cost when you make a direct purchase on our website. It’s part of our commitment to a sustainable future.
  • Does the 100% carbon neutral promise really apply to all different modes of delivery?
    Yes! All order purchases made on our website are available to be 100% carbon neutral including Standard, Express, National and Cross-Border Delivery.
  • Does Green Grins provide insurance for my order delivery?
    Yes! Transit Protection is available at checkout for any order, except for recurring subscription orders. Our last mile fulfilment partner, Shippit Pty Ltd offers tracking services and shipping protection which extends insurance for online purchases that are lost or damaged in transit, or stolen immediately after the carrier’s proof of delivery where Shippit traces the transportation. More information will be provided in the order confirmation email.
  • What are the financing options?
    We are proud to partner with Atome to provide 3-month interest-free payment plan. See this page for more details.
  • Why is my account being suspended? Why can't I make a purchase?
    We are very sorry to know that you are unable to make a purchase and that your account has been suspended. There are various reasons why your account may be suspended: Account security at risk: If we suspect that an account has been compromised, we may suspend it until it can be secured and restored to the account owner in order to reduce potentially malicious activity caused by the compromise. Fraud: Your account will be suspended permanently, if found that the account is used / created for fraudulent or unlawful activities on the platform. Technical issue: There could be rare occurrences of technical error from our end that could result in an account being suspended. Breach of Our Terms and Conditions: Permanent suspension of account without notice can happen in situations such as breaking our terms and conditions to use our website services. You can read more here. In order for us to investigate the cause of the suspended account to resolve the issue, please reach out to our Grins Excellence team with your account name and registered email.
  • How do I delete my account?
    We're sorry to see you go! As much as it pains our heart at the thought of it, please reach out to our Grins Excellence team to assist you further in your request.

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